获取工单日志列表
POST
https://qiyukf.com/openapi/v2/ticket/log
int UNDEFINED = 0;
int CREATE = 1;//创建
int CREATE_TO_GROUP_WITH_STAFF = 2;//创建工单时同时指定受理人和受理组
int DISPATCH_TO_GROUP = 5;//转交到组
int DISPATCH_TO_GROUP_WITH_STAFF = 6;//转交到组时同时指定受理人
int DISPATCH_TO_STAFF = 10;//转交
int APPLY = 15;//领取
int DEAL_WITH = 20;//回复\编辑\更新\评论等处理操作
int FINISH = 25;//关闭
int INVITE_EVALUATION = 26;//邀请评价
int EVALUATE = 35;//评价
int FLOW_TO_STAFF = 40;//流转到客服（批准）
int FLOW_TO_GROUP = 45;//流转达客服组（批准）
int REJECT = 50;//驳回工单
int REBORN = 55;//重新发起，已驳回工单发起者重新发起
int REOPEN = 60;//重新打开
int REOPEN_TO_GROUP_WITH_STAFF = 61;//reopen时给最后处理的受理组和受理人
int UPDATE_PATH_NODE_TO_STAFF = 65;//自动流转节点改变导致的重新流转（到人）
int UPDATE_PATH_NODE_TO_GROUP = 70;//自动流转节点改变导致的重新流转（到组）
int MODIFY = 100;//修改工单
int MODIFY_REPLY = 101;//修改工单回复
int AUTO_APPLY = 105;//客服自动接单 自动分配给某一客服
int REMINDER = 110;//催单
int RELATION = 115;//关联工单
int RELATION_CANCEL = 116;//取消关联工单
int DISPATCH_TO_CORP_WITH_GROUP = 121;//转交到其他企业受理组
int DISPATCH_TO_CORP_WITH_GROUP_AND_STAFF = 123;//转交到其他企业受理组和受理人
int DISPATCH_TO_CORP_WITH_STAFF = 124;//转交到其他企业受理人
int DISPATCH_FROM_CORP = 125;//从其他企业转入
int DISPATCH_TO_CORP_WITH_GROUP_FOR_CREATE = 127;//创建并转交到其他企业受理组
int DISPATCH_TO_CORP_WITH_GROUP_AND_STAFF_FOR_CREATE = 128;//转交到其他企业受理组和受理人
int DISPATCH_TO_CORP_WITH_STAFF_FOR_CREATE = 129;//转交到其他企业受理人
int DISPATCH_FROM_CORP_FOR_CREATE = 130;//创建并从其他企业转入请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request POST 'https://qiyukf.com/openapi/v2/ticket/log?appKey=&time=&checksum=' \
--header 'Content-Type: application/json' \
--data-raw '{
"ticketId":12345
}'响应示例响应示例
{
"code": 200,
"data": [
{
"action": "更新工单",
"actionType": 123,
"corpName": "操作方企业名称",
"id": 1626751,
"info": [
{
"content": "由 “企业名称1” 更改为 “企业名称2”",
"title": "受理企业",
"titleLang": "受理企业"
},
{
"content": "由 “分组名称1” 更改为 “分组名称2”",
"title": "受理组",
"titleLang": "受理组"
},
{
"content": "由 “张三” 更改为 “李四”",
"title": "受理人",
"titleLang": "受理人"
},
{
"content": "转交备注",
"title": "",
"titleLang": ""
}
],
"operator": "超级管理员",
"operatorCorpId": 89265,
"operatorId": 178669,
"time": 1631082000000
},
{
"action": "新建工单",
"actionLang": "新建工单",
"actionType": 2,
"attachments": [
{
"name": "工单附件1.xlsx",
"size": 9847,
"type": 0,
"url": "https://qiyukf.net/0426aba4f048f0577de5a69a3ae732c1"
}
],
"corpName": "操作方企业名称",
"id": 1627561,
"info": [
{
"content": "这是工单标题",
"title": "工单标题",
"titleLang": "工单标题"
},
{
"content": "这里记录的是工单的内容",
"title": "工单内容",
"titleLang": "工单内容"
},
{
"content": "一级分类/二级分类",
"title": "工单分类",
"titleLang": "工单分类"
},
{
"content": "工单模版名称1",
"title": "模板类型",
"titleLang": "模板类型"
},
{
"content": "受理中",
"title": "工单状态",
"titleLang": "工单状态"
},
{
"content": "一般",
"title": "优先级",
"titleLang": "优先级"
},
{
"content": "企业名称1",
"title": "受理企业",
"titleLang": ""
},
{
"content": "分组名称1",
"title": "受理组",
"titleLang": "受理组"
},
{
"content": "张三",
"title": "受理人",
"titleLang": "受理人"
},
{
"content": "",
"title": "用户姓名",
"titleLang": "用户姓名"
},
{
"content": "",
"title": "邮箱",
"titleLang": "邮箱"
},
{
"content": "",
"title": "手机号码",
"titleLang": "用户手机"
}
],
"operator": "超级管理员",
"operatorCorpId": 89265,
"operatorId": 178669,
"time": 1631081162000
}
]
}请求参数
Query 参数
appKey
string
必需
默认值:
{{appKey}}
time
string
必需
默认值:
{{time}}
checksum
string
必需
默认值:
{{checksum}}
Body 参数application/json
返回响应
扫码加入交流群修改于 2022-01-28 04:37:08