Show dispute details

Shows details for a dispute, by ID.

Note: The fields that appear in the response depend on whether you access this call through first- or third-party access. For example, if the merchant shows dispute details through third-party access, the customer's email ID does not appear.

在 Header 添加参数

Authorization

，其值为在 Basic 之后拼接空格，以及经过 Base64 编码的 username:password

示例：

Authorization: Basic *****************

返回响应

🟢200200 - Show Dispute Details

application/json

Body

dispute_id

string

必需

create_time

string

必需

update_time

string

必需

disputed_transactions

array [object {11}]

必需

buyer_transaction_id

string

可选

seller_transaction_id

string

可选

create_time

string

可选

transaction_status

string

可选

gross_amount

object

可选

buyer

object

可选

seller

object

可选

items

array [object {5}]

可选

seller_protection_eligible

boolean

可选

regulation_info

object

可选

provisional_credit_status

string

可选

reason

string

必需

status

string

必需

dispute_amount

object

必需

currency_code

string

必需

value

string

必需

dispute_state

string

必需

fee_policy

object

必需

transaction_fee

string

必需

dispute_outcome

object

必需

outcome_code

string

必需

amount_refunded

object

必需

money_movements

array [object {5}]

必需

affected_party

string

必需

amount

object

必需

initiated_time

string

必需

type

string

必需

reason

string

必需

dispute_life_cycle_stage

string

必需

dispute_channel

string

必需

messages

array [object {3}]

必需

posted_by

string

可选

time_posted

string

可选

content

string

可选

extensions

object

必需

merchant_contacted

boolean

必需

merchant_contacted_outcome

string

必需

buyer_contacted_time

string

必需

buyer_contacted_channel

string

必需

evidences

array [object {6}]

必需

evidence_type

string

必需

notes

string

必需

source

string

必需

date

string

必需

dispute_life_cycle_stage

string

必需

action_info

object

可选

history

array [object {4}]

必需

date

string

必需

actor

string

必需

event_type

string

必需

dispute_life_cycle_stage

string

必需

offer

object

必需

buyer_requested_amount

object

必需

seller_offered_amount

object

必需

offer_type

string

必需

history

array [object {5}]

必需

refund_details

object

必需

allowed_refund_amount

object

必需

links

array [object {3}]

必需

href

string

可选

rel

string

可选

method

string

可选

示例

{
    "dispute_id": "PP-R-GSS-10059837",
    "create_time": "2023-03-27T09:06:12.409Z",
    "update_time": "2023-03-29T17:45:30.974Z",
    "disputed_transactions": [
        {
            "buyer_transaction_id": "4DV78168SM660625N",
            "seller_transaction_id": "47987518DF175504N",
            "create_time": "2023-03-27T09:00:52.000Z",
            "transaction_status": "REFUNDED",
            "gross_amount": {
                "currency_code": "EUR",
                "value": "10.00"
            },
            "buyer": {
                "email": "pp-personal01@otto-payments.de",
                "name": "John Doe"
            },
            "seller": {
                "email": "john_merchant@example.com",
                "merchant_id": "C7CYMKZDG8D6E",
                "name": "John Merchant's Test Store"
            },
            "items": [
                {
                    "item_name": "T-Shirt",
                    "item_description": "T-Shirt",
                    "item_quantity": "1",
                    "reason": "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED",
                    "item_type": "PRODUCT"
                }
            ],
            "seller_protection_eligible": false,
            "regulation_info": {
                "regulation_covered": "PPBP"
            },
            "provisional_credit_status": "NOT_APPLICABLE"
        }
    ],
    "reason": "MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED",
    "status": "RESOLVED",
    "dispute_amount": {
        "currency_code": "EUR",
        "value": "10.00"
    },
    "dispute_state": "RESOLVED",
    "fee_policy": {
        "transaction_fee": "RETAIN_ALL_FEE"
    },
    "dispute_outcome": {
        "outcome_code": "RESOLVED_BUYER_FAVOUR",
        "amount_refunded": {
            "currency_code": "EUR",
            "value": "10.00"
        }
    },
    "money_movements": [
        {
            "affected_party": "BUYER",
            "amount": {
                "currency_code": "EUR",
                "value": "10.00"
            },
            "initiated_time": "2023-03-29T17:42:21.219Z",
            "type": "CREDIT",
            "reason": "DISPUTE_SETTLEMENT"
        },
        {
            "affected_party": "SELLER",
            "amount": {
                "currency_code": "EUR",
                "value": "10.00"
            },
            "initiated_time": "2023-03-29T17:42:21.219Z",
            "type": "DEBIT",
            "reason": "DISPUTE_SETTLEMENT"
        }
    ],
    "dispute_life_cycle_stage": "CHARGEBACK",
    "dispute_channel": "INTERNAL",
    "messages": [
        {
            "posted_by": "SELLER",
            "time_posted": "2023-03-27T10:21:24.228Z",
            "content": "Full refund to the customer."
        }
    ],
    "extensions": {
        "merchant_contacted": true,
        "merchant_contacted_outcome": "NO_RESPONSE",
        "buyer_contacted_time": "2023-03-27T10:34:52.293Z",
        "buyer_contacted_channel": "RESOLUTION_CENTER"
    },
    "evidences": [
        {
            "evidence_type": "CREATE",
            "notes": "war nicht schön",
            "source": "SUBMITTED_BY_BUYER",
            "date": "2023-03-27T09:06:12.409Z",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "evidence_type": "OTHER",
            "notes": "Full refund to the customer.",
            "source": "SUBMITTED_BY_SELLER",
            "date": "2023-03-29T17:42:21.219Z",
            "action_info": {
                "action": "ACCEPT_CLAIM",
                "response_option": "REFUND"
            },
            "dispute_life_cycle_stage": "CHARGEBACK"
        }
    ],
    "history": [
        {
            "date": "2023-03-27T09:06:12.409Z",
            "actor": "BUYER",
            "event_type": "CREATED",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T09:07:38.283Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T09:08:12.330Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T09:16:33.552Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T09:18:15.332Z",
            "actor": "PAYPAL",
            "event_type": "WAITING_FOR_SELLER_RESPONSE",
            "dispute_life_cycle_stage": "INQUIRY"
        },
        {
            "date": "2023-03-27T09:19:33.588Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_BUYER"
        },
        {
            "date": "2023-03-27T09:19:33.588Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_SELLER"
        },
        {
            "date": "2023-03-27T10:21:24.228Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "INQUIRY"
        },
        {
            "date": "2023-03-27T10:21:24.810Z",
            "actor": "PAYPAL",
            "event_type": "WAITING_FOR_BUYER_RESPONSE",
            "dispute_life_cycle_stage": "INQUIRY"
        },
        {
            "date": "2023-03-27T10:24:04.191Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_SELLER"
        },
        {
            "date": "2023-03-27T10:24:04.386Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_BUYER"
        },
        {
            "date": "2023-03-27T10:34:52.841Z",
            "actor": "BUYER",
            "event_type": "CREATED",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:34:52.841Z",
            "actor": "BUYER",
            "event_type": "REASON_CHANGED",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:36:03.432Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_BUYER"
        },
        {
            "date": "2023-03-27T10:36:19.052Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:36:52.847Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:45:56.358Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:47:38.940Z",
            "actor": "PAYPAL",
            "event_type": "WAITING_FOR_SELLER_RESPONSE",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-27T10:49:03.642Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_SELLER"
        },
        {
            "date": "2023-03-29T17:42:21.219Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-29T17:42:21.219Z",
            "actor": "SELLER",
            "event_type": "ACCEPTED_CLAIM",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-29T17:42:39.451Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-29T17:43:34.234Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_SELLER"
        },
        {
            "date": "2023-03-29T17:44:03.843Z",
            "actor": "PAYPAL",
            "event_type": "UNDER_REVIEW",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-29T17:45:30.974Z",
            "actor": "PAYPAL",
            "event_type": "RESOLVED",
            "dispute_life_cycle_stage": "CHARGEBACK"
        },
        {
            "date": "2023-03-29T17:45:34.459Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_SELLER"
        },
        {
            "date": "2023-03-29T17:47:03.728Z",
            "actor": "PAYPAL",
            "event_type": "EMAIL_SENT_TO_BUYER"
        }
    ],
    "offer": {
        "buyer_requested_amount": {
            "currency_code": "EUR",
            "value": "10.00"
        },
        "seller_offered_amount": {
            "currency_code": "EUR",
            "value": "3.00"
        },
        "offer_type": "REFUND",
        "history": [
            {
                "offer_time": "2023-03-27T10:21:24.228Z",
                "actor": "SELLER",
                "event_type": "PROPOSED",
                "offer_type": "REFUND",
                "offer_amount": {
                    "currency_code": "EUR",
                    "value": "3.00"
                }
            }
        ]
    },
    "refund_details": {
        "allowed_refund_amount": {
            "currency_code": "EUR",
            "value": "10.00"
        }
    },
    "links": [
        {
            "href": "https://api-m.sandbox.paypal.com/v1/customer/disputes/PP-R-GSS-10059837",
            "rel": "self",
            "method": "GET"
        }
    ]
}

🟠401401 Unauthorized - Invalid Token

🟠403403 Forbidden - Insufficient Permissions

🟠404404 Not Found - Dispute Not Found

Show dispute details

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示例代码

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