AIRUDDER API
  1. Workflow 工作流
AIRUDDER API
  • API 文档介绍
  • Introductions
  • 快速上手
  • Quick Start
  • 鉴权方法
    • 验证并获取令牌
  • Get the Authorization token
    • Token Authentication and Obtain
  • 全局错误代码
    • 全局错误代码
  • Error Codes
    • Error Codes
  • 催收
    • 快速上手
    • 调用任务相关 API
      • 创建外呼拨打任务
      • 列出已创建的任务
      • 停止一个呼叫任务
      • 取消指定任务中的某个电话的拨打
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取任务详细信息
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取机器人列表
      • 根据callid获取电话信息和录音链接
    • 调用计划相关的API
      • 获取策略列表
      • 创建策略计划拨打任务
      • 获取计划状态信息
      • 获取计划内任务轮次信息
      • 列出已创建的任务
      • 停止一个呼叫任务
      • 取消计划中的某个电话的拨打
      • 计划结束状态通知
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取任务详细信息
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取计划内某个电话所有的通话录音
  • Collection
    • Quick Start
    • APIs Related to Calling Tasks
      • Create a Calling Task
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Specific Task
      • Webhook of Task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Call Recordings
      • Fetch robot list
    • APIs Related to Calling Plans
      • Obtain the List of Strategies
      • Create a Dialing Plan with Strategy
      • Obtain the Information of Plan Status
      • Obtain the Information of Each Round of the Plan
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Plan
      • Webhook of Plan
      • Webhook of Task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Task Recordings
      • Obtain All Call Recordings of a Number in the Plan
  • 营销&电商
    • 快速上手
    • 调用任务相关的API
      • 创建拨打任务
      • 列出已创建的任务
      • 停止一个呼叫任务
      • 取消某个任务电话拨打
      • 获取任务详细信息
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取机器人列表
      • 根据callid获取电话信息和录音链接
    • 调用计划相关的API
      • 获取策略列表
      • 创建策略计划拨打任务
      • 获取计划状态信息
      • 获取计划内任务轮次信息
      • 列出已创建的任务
      • 取消一个呼叫任务
      • 取消计划中的某个电话的拨打
      • 计划结束状态通知
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取任务详细信息
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取计划内某个电话所有的通话录音
  • Telemarketing & E-commerce
    • Quick Start
    • APIs Related to Calling Tasks
      • Create a Calling Task
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Specific Task
      • Webhook of task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Task Recordings
      • Fetch robot list
    • APIs Related to Calling Plans
      • Obtain the List of Strategies
      • Create a Dialing Plan with Strategy
      • Obtain the Information of Plan Status
      • Obtain the Information of Each Round of the Plan
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Plan
      • Webhook of Plan
      • Webhook of Task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Call Recordings
      • Obtain All Call Records of a Number in the Plan
  • 信审
    • 快速上手
    • 调用任务相关的API
      • 创建拨打任务
      • 列出已创建的任务
      • 停止一个任务拨打
      • 取消某个任务电话拨打
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取任务详细信息
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取机器人列表
      • 根据callid获取电话信息和录音链接
    • 调用计划相关的API
      • 获取策略列表
      • 创建策略计划拨打任务
      • 获取计划状态信息
      • 获取计划内任务轮次信息
      • 列出已创建的任务
      • 停止一个任务拨打
      • 取消计划中的某个电话的拨打
      • 计划结束状态通知
      • 任务结束状态通知
      • 任务电话维度拨打结束状态通知
      • 获取任务详细信息
      • 获取单个案件通话录音
      • 获取任务录音文件
      • 获取计划内某个电话所有的通话录音
  • Info Check
    • Quick Start
    • APIs Related to Calling Tasks
      • Create a Calling Task
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Specific Task
      • Webhook of task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Task Recordings
      • Fetch robot list
    • APIs Related to Calling Plans
      • Obtain the List of Strategies
      • Create a Dialing Plan with Strategy
      • Obtain the Information of Plan Status
      • Obtain the Information of Each Round of the Plan
      • List the Task Created
      • Cancel a Calling Task
      • Cancel a Certain Call in a Plan
      • Webhook of Plan
      • Webhook of Task
      • Webhook of Call
      • Obtain the Detailed Information of Tasks
      • Obtain a Call Recording
      • Obtain Call Recordings
      • Obtain All Call Records of a Number in the Plan
  • Workflow 工作流
    • 预测式外呼信息回调
      • PDS 坐席状态更改回调
      • PDS 联系人状态更改回调
      • PDS 任务状态更改回调
    • 创建一个新的Workflow任务
      POST
    • 获取workflow模板列表
      GET
    • 为workflow任务新增名单
      POST
    • 更新workflow任务内的名单信息
      POST
    • 取消workflow任务内某个电话的后续流程
      POST
    • Workflow外呼电话拨打结束通知 (催收/营销/电商示例)
      POST
    • Workflow外呼电话拨打结束通知 (信审示例)
      POST
    • 自定义API 节点数据推送
      POST
    • 验证 自定义API 节点数据推送
      POST
    • 停止workflow任务
      POST
    • 获取workflow任务列表
      GET
    • 获取workflow实例的子任务列表信息
      GET
    • 获取workflow节点运行的外呼任务
      POST
    • 获取workflow外呼任务明细 (催收/营销/电商示例)
      POST
    • 获取workflow外呼任务明细(信审示例)
      POST
    • 根据callee/caseid和taskid/workflow_id获取电话信息和录音链接
      GET
    • 根据callid获取电话信息和录音链接
      GET
    • 获取workflow里单个电话的所有录音
      GET
    • 通过 case_id/callee 查询 workflow_id
      POST
    • workflow 名单结束通知
      POST
    • workflow 状态变更通知
      POST
    • 获取workflow节点运行的WABA任务
      GET
    • 获取workflow内WABA任务明细
      GET
    • Workflow内WABA Template消息状态变更通知
      POST
    • Workflow内Chatbot会话结束通知
      POST
    • 【J&T】Workflow内电话拨打完成&WABA状态变更&Chatbot会话结束通知
      POST
  • Workflow
    • Webhooks of the Info of Predictive Dialer System
      • Webhook of Predictive Dialer Task Status Changes
      • Webhook of Predictive Dialer Contacts Status Changes
      • Webhook of Predictive Dialer Agents Status Changes
    • Create a New WorkFlow Task
    • Obtain the List of Workflow Templates
    • Add lists to an workflow task
    • Update the List Info of Workflow Task
    • Cancel the processes for a specific list
    • Notification of Call Completion in Workflow (Debt Collection/Marketing/E-commerce)
    • Notification of Call Completion in Workflow(Info Check)
    • Custom API Node Data Push
    • Verify the Custom API Node Data Push
    • Stop the Workflow Task
    • Obtain the Workflow Task List
    • Obtain the Subtask List of the Workflow
    • Obtain the Outbound Task List of Workflow
    • Obtain the Outbound Task Details of Workflow(Collection/Telemarketing/E-commerce)
    • Obtain the Outbound Task Details of Workflow(Info Check)
    • Obtain Call Information and Recording Links by callee/caseid and taskid/workflow_id
    • Obtian Call Information and Recording Link by Call ID
    • Obtain All the Recordings of a Single Number in the Workflow
    • Query workflow_id using case_id/callee
    • Notification for Workflow List Completion
    • Notification of Workflow Status Change
    • Obtain the WABA Tasks List of Workflow
    • Obtain the WABA Task Details of Workflow
    • Notification of WABA Message Status Alteration in Workflow
    • Chatbot Session End Notification in Workflow
  • 加解密对接
    • API接口使用AES加解密对接
    • API接口使用AES加解密对接-示例
    • API Integration with AES Encryption/Decryption
    • API Interface with AES Encryption/Decryption - Example
  • WorkFlow_LeadsGeneration
    • Webhooks of the Info of Predictive Dialer System
      • Webhook of Predictive Dialer Task Status Changes
      • Webhook of Predictive Dialer Agents Status Changes
      • Webhook of Predictive Dialer Contacts Status Changes
    • Create a New WorkFlow Task
    • Obtain the List of Workflow Templates
    • Add Workflow Contacts
    • Update the List Info of Workflow
    • Cancel a Call
    • End Status Notification from the Dimension of Phone Call
    • Stop the Workflow Task
    • Custom API Data Push
    • Verify the Custom API Data Push
    • Obtain the Task List of Workflow
    • Obtain the Subtask List of the Workflow
    • Obtain All the Recordings of a Single Number in the Workflow
  • Flex_Route
    • LendSwift-Outbound-Push-Data-to-AI-Rudder
    • SDR-Webpage-Push-Data-to-Workflow
    • Talmarket Debt-Consolidation Push Data to Make Outboud Call
    • Use AI Rudder Make Outbound Call
  • API_Store
    • Push-Data-to-Boberdoo-After-EnablementData-Inbound-Call
    • AI Rudder Ping Doucet Before Transfer
  • DIDI营销定制
    • 获取机器人列表
    • 获取机器人详情
    • 创建外呼拨打任务
  • Chatbot
    • 接入准备
    • 错误码
    • HSB关于custom字段使用说明
    • 华为
      • api
        • 用户发送消息
        • 转人工结果
      • webhook
        • 回调机器人回复消息
        • 回调转人工申请
        • 结束会话
    • bot
      • 用户发送消息
      • 回调机器人回复消息
      • 回调转人工申请
      • 回调结束会话
    • 查询可用WABA账号
    • 查询模版列表
    • 查询模版详情
    • 发送模版消息
    • 查询模版消息发送结果
    • 回调模版消息发送结果
    • 发送单个模版消息接口
    • 回调单个模版消息用户响应
    • 回调转人工申请
    • 回调坐席消息发送之后的状态变更
    • 回调转人工后用户发送的消息
    • 回调会话结束事件
    • 转人工结果
    • 查询会话列表
    • 查询消息列表
    • 将用户消息标记为已读
    • 发送普通消息
    • 结束会话
    • 上传文件
    • 上传文件(谷歌地图缩略图)
    • 会话结束后上报
    • 查询公司所有渠道信息
    • 用户发送的消息事件上报
    • 渠道发送的消息事件上报
    • 渠道发送的消息状态变更事件上报
    • 获取公司信息
    • 查询运单号物流轨迹
  • Chatbot English
    • Quick Start
    • Error Code
    • bot
      • User send message
      • Callback bot reply message
      • Callback transfer to agent request
      • Callback for ended session
    • Query available WABA accounts
    • Query the template list
    • Template details
    • Send template message
    • Query the template message sending result
    • Callback template message sending result
    • Send single template message
    • Callback single template message user response
    • Callback agent transfer request
    • Callback status change after the message is sent
    • Callback message sent by user
    • *Callback agent transfer request
    • *Callback for status change after the agent message is sent
    • *Callback for messages sent by the user after transferring to agent
    • Callback for session end event
    • Agent transfer result
    • Query conversation list
    • Query message list
    • *Query message list
    • Mark user message as read
    • Send regular message
    • End session
    • Upload file
    • Upload file (Google maps thumbnail)
    • Report after session ends
  • Inbound Callback
    • inbound业务对接介绍
    • Inbound Business Integration Guide
    • 转人工成功后通知
    • Notification after Successful Transfer to an Agent
    • 电话结束后通知
    • Notification after the Call Ends
  1. Workflow 工作流

【J&T】Workflow内电话拨打完成&WABA状态变更&Chatbot会话结束通知

开发中
POST
https://api.airudder.com对接方提供此url交给我方配置
此回调接口结合了workflow内电话拨打完成、WABA Template消息状态变更及Chatbot会话结束通知,这三种通知数据。
其中:
1.
电话拨打完成通知需使用workflow内的API节点,只有经过API节点的电话才会被推送至对接方,以下简称Call维度的通知。
2.
WABA Template消息状态变更时主动通知对接方,每条WABA Template消息每一次状态变更均进行通知,以下简称WABA Tempalte维度的通知。
3.
Chatbot会话结束通知是指WABA Template消息发送后,若客户回复并触发绑定于该模板的 Chatbot 会话,当客户与 Chatbot 的对话结束时,系统将主动向对接方发送会话结束通知。若会话存在转人工,则等待转人工完成、会话完整结束后再通知。以下简称Chatbot维度的通知。
如果此url响应异常,我方会间隔1分钟进行重试,最多5次重试失败后不再进行通知。请在收到数据10s内响应,同时异步处理数据存储及后续逻辑。

请求参数

Header 参数
Content-Type
string 
必需
默认值:
application/json
User-Agent
string 
可选
默认值:
Airudder
Body 参数application/json
workflow_id
string 
必需
workflow任务id。
workflow_name
string 
必需
workflow任务名。
node_id
string 
必需
1.如果是Call维度的通知,该字段是指workflow 内该名单经过的API节点的node_id,是该节点的唯一标识。
2.如果是WABA Template或者Chatbot维度的通知,该字段是指本次通知来源于的WABA Template节点id。
node_name
string 
必需
上述节点的节点名称。
type
enum<string> 
必需
1.值为call时,waba_template和chatbot的字段值均为null;
2.值为waba_template时,call的字段值均为null;当waba_template的status为failed时,chatbot的intention为F,其他字段均为null;
3.值为chatbot时,call和waba_template的字段值均为null;
枚举值:
callwaba_templatechatbot
timestamp
integer 
必需
本次请求发送的时间戳。
callee
object 
该电话的名单信息
必需
case_id
string 
必需
客户唯一编号,与上传内容一致。
callee_name
string 
必需
客户名称,与上传内容一致,上传时使用的字段为customer_name。
callee_gender
string 
必需
客户性别,与上传内容一致,上传时使用的字段为gender。
callee_number
string 
必需
客户号码,与上传内容一致,上传时使用的字段为callee。
platform_name
string 
必需
与上传内容一致,上传时使用的字段为platform。
extra_a
string 
必需
预置的自定义变量字段,与上传内容一致。
extra_b
string 
必需
预置的自定义变量字段,与上传内容一致。
extra_c
string 
必需
预置的自定义变量字段,与上传内容一致。
extra
array [object {2}] 
必需
非预置的自定义变量合集。
extend
object 
必需
名单相关的信息合集。
comments
string 
必需
备注,与上传内容一致。
borrowed_date
string 
可选
借款日期(催收才有该字段)。
due_date
string 
可选
逾期日期(催收才有该字段)。
borrowed_amount
string 
可选
借款金额(催收才有该字段)。
total_owing_amount
string 
可选
借款总额(催收才有该字段)。
currency_unit
string 
可选
货币单位(催收才有该字段)。
custom_attribute
object 
必需
在API节点中设定的自定义数据。
1.仅type为call时,若API节点内有配置,则有自定义数据;若API节点内没有配置,则没有自定义数据。
2.type为其他时,无自定义数据。
a
string 
可选
b
string 
可选
call
object 
必需
该电话与外呼相关的数据
task_id
string 
必需
该通电话所属的外呼任务id。
call_id
string 
必需
该通通话的唯一标识。
robot_id
string 
必需
执行该通电话的机器人id。
callee_number
string 
必需
被叫号码(如果是一个名单多个号码的情况,这里是最后一次被呼叫的号码)
call_start_time
string 
必需
时区为客户所在地区时间。已接通的电话,此字段代表用户接通时间,不包含响铃时间。未接通的电话,此字段与CallEndTime一致。
call_end_time
string 
必需
通话结束时间。时区为客户所在地区时间。
call_times
integer 
必需
通话次数,统计未接听前已拨电话的次数。
ring_type
enum<string> 
必需
响铃分类,初始值为null
枚举值:
busycantuseholdlineswitchoffoutofareaunregisterwrongnumnotmatchnormalnull
hangup_type
enum<string> 
必需
挂断分类,初始值为ByRobot
枚举值:
ByCalleeByRobotCanceled
intention
string 
必需
通话结果标签,根据机器人不同通话结果有不同的含义。
ner_slots
object 
该通电话的槽值信息
必需
slots
string 
请忽略此字段
必需
talk_round
integer 
通话回合。
必需
ring_time
integer 
响铃时长。
必需
question_answer
array [object {10}] 
信审问题和答案明细
可选
multi_label
object 
必需
该通电话的事件标签。
intention_description
string 
通话结果标签含义。
可选
asr_ptp
string 
必需
ASR 客户承诺还款信息(非信审才有该字段)
asr_result
array [object {3}] 
必需
ASR 结果(非信审才有该字段)
redial_call
array [object {8}] 
可选
本轮通话重拨的详细信息。(此字段因国家/地区而异。如果您需要更多信息,请联系我们。)
caller_number
string 
可选
通话的主叫号码(此字段因国家/地区而异。如果您需要更多信息,请联系我们。)
waba_template
object 
必需
与WABA Template维度相关的数据
waba_task_id
string 
必需
执行发送该WABA消息的WABA任务id。
status
enum<string> 
必需
该WABA消息的状态。
枚举值:
waitsenddeliveryreadrepliedfailed
msg_id
string 
必需
该WABA消息唯一标识。
send_time
string 
必需
该WABA消息的发送时间。
waba_template_name
string 
必需
执行发送该WABA消息的模板名。
waba_template_id
integer 
必需
执行发送该WABA消息的模板id。
channel_id
string 
必需
执行发送该WABA消息的渠道id。
chatbot
object 
必需
与Chatbot维度相关的数据
waba_task_id
string 
必需
执行发送该WABA消息的WABA任务id。
channel
string 
必需
前序执行发送该WABA消息的渠道类型,如WhatsApp。
channel_id
string 
必需
前序执行发送该WABA消息的渠道id。
call_id
string 
必需
客户与Chatbot的会话唯一标识。
robot_id
string 
必需
本次服务的Chatbot的机器人id。
status
string 
必需
会话状态,值为closed。
session_start_time
string 
会话开始时间
必需
session_end_time
string 
会话结束时间
必需
session_end_reason
string 
会话结束原因
必需
intention
string 
必需
会话结果:大标签。
talk_round
integer 
必需
会话轮次,仅指机器人与用户的会话轮次。
ner_slots
object 
必需
会话结果:实体槽位。根据Chatbot不同,有不同的槽位。
event_label
object 
必需
会话结果:事件标签(是大标签的补充)。根据Chatbot不同,有不同的事件标签。
variables
object 
必需
创建workflow时上传的变量。
messages
array [object {6}] 
消息内容。
必需
示例
{
    "workflow_id": "079918b288xxxxxxxx3815e2a8030eb",
    "workflow_name": "test_api_action6",
    "node_id": "f878645926xxxxxxxxb0b779ba254",
    "node_name": "API2",
    "type": "call",
    "timestamp": 1744699269,
    "callee": {
        "case_id": "12345.0",
        "callee_name": "WILL SMITH",
        "callee_gender": "MALE",
        "callee_number": "+861xxxxxxxx5721",
        "platform_name": "AIZCC",
        "extra_a": "a",
        "extra_b": "b",
        "extra_c": "c",
        "extra": [
            {
                "Content": "d",
                "Question": "extra_d"
            }
        ],
        "extend": {
            "variables": {
                "extra_d": "d"
            },
            "detail_source": "web",
            "pds_variables": {}
        },
        "comments": "12345.0",
        "borrowed_date": "2024-02-01",
        "due_date": "2024-03-07",
        "borrowed_amount": "20000.00",
        "total_owing_amount": "20310.00",
        "currency_unit": "USD"
    },
    "custom_attribute": {
        "a": "1",
        "b": "2"
    },
    "call": {
        "task_id": "b1a9e2ea8xxxxxxxx1551b6454b414b",
        "call_id": "817377d194xxxxxxxxc8ad463bc81d996a",
        "robot_id": "4496",
        "callee_number": "+8618717905721",
        "call_start_time": "2024-03-11 15:58:26",
        "call_end_time": "2024-03-11 15:59:12",
        "call_times": 2,
        "ring_type": "normal",
        "hangup_type": "ByCallee",
        "intention": "E",
        "ner_slots": {
            "item_name": "da",
            "receivetime": "2"
        },
        "slots": "",
        "talk_round": 1,
        "ring_time": 2,
        "question_answer": [
            {
                "question_name": "Q1",
                "answer": "ss02",
                "answer_text": "s s cero dos",
                "status": "Completed",
                "answer_text_slot": "s02;02",
                "var": "S02",
                "verification_results": "Match",
                "question_content": "CURP Verification",
                "question_type": "open",
                "whether_answer": "Answered"
            }
        ],
        "multi_label": {
            "A0": "A0",
            "Correct_Person": "identity_correct_person",
            "Request_Installment": "action_item_request_installment"
        },
        "intention_description": "No Voice",
        "asr_ptp": "",
        "asr_result": [
            {
                "time": "00:00:00",
                "robottext": "This is Hannah, I'm a customer service agent. We called you today to confirm your order with us so we could deliver it to you. Can I take a moment of your time here?",
                "text": "no no no no no"
            },
            {
                "time": "00:00:14",
                "robottext": "",
                "text": ""
            },
            {
                "time": "00:00:14",
                "robottext": "You have placed an order via our website. Are the above-mentioned information correct?",
                "text": ""
            },
            {
                "time": "00:00:25",
                "robottext": "Hello?",
                "text": ""
            },
            {
                "time": "00:00:25",
                "robottext": "You have placed an  order via our website. Can you confirm the information ?",
                "text": ""
            },
            {
                "time": "00:00:35",
                "robottext": "Are you there?",
                "text": ""
            },
            {
                "time": "00:00:35",
                "robottext": "You have placed an  order via our website. Can you confirm the information ?",
                "text": ""
            },
            {
                "time": "00:00:45",
                "robottext": "Sorry,we cannot hear your clearly. we will try to contact you later.Thank you for your time. Goodbye!",
                "text": ""
            }
        ],
        "redial_call": [
            {
                "call_id": "4edf1697f7bxxxxxxxx65bca97f996bb",
                "call_start_time": "2024-03-05 16:15:53",
                "ring_type": "normal",
                "ring_time": 0,
                "hangup_type": "ByCallee",
                "result_label": "F",
                "callee_number": "+822xxxxxxxx2795",
                "caller_number": "+950xxxxxxxx088"
            },
            {
                "call_id": "001453803xxxxxxxxcc53b4a3b9db",
                "call_start_time": "2024-03-05 16:15:56",
                "ring_type": "normal",
                "ring_time": 15,
                "hangup_type": "ByCallee",
                "result_label": "F",
                "callee_number": "+83xxxxxxxx795",
                "caller_number": "+95xxxxxxxx0088"
            },
            {
                "call_id": "04b6d8d97xxxxxxxx6b16db252a1dad8",
                "call_start_time": "2024-03-05 16:16:59",
                "ring_type": "normal",
                "ring_time": 0,
                "hangup_type": "ByCallee",
                "result_label": "F",
                "callee_number": "+822xxxxxxxx795",
                "caller_number": "+95xxxxxxxx0088"
            }
        ],
        "caller_number": "+95xxxxxxxx0088"
    },
    "waba_template": {
        "waba_task_id": "602ff2fc65e5xxxxxxxxxx9b4ee9736e",
        "status": "delivery",
        "msg_id": "f4d594881abxxxxxxxxxx029e63f055",
        "send_time": "2025-04-15 03:20:00",
        "waba_template_name": "send_card_for_sales_0331",
        "waba_template_id": 288,
        "channel_id": "6289xxxxx1234"
    },
    "chatbot": {
        "waba_task_id": "602ff2fc65e5xxxxxxxxxx9b4ee9736e",
        "channel": "WhatsApp",
        "channel_id": "6289xxxxxxxx9070",
        "call_id": "a3f5c12ac59xxxxxxxxad71fe6a8ea3e",
        "robot_id": "4755",
        "status": "closed",
        "session_start_time": "2025-04-15 06:41:00",
        "session_end_time": "2025-04-15 06:41:09",
        "session_end_reason": "robot",
        "intention": "E",
        "talk_round": 3,
        "ner_slots": {
            "test_echo": "okhhhhh"
        },
        "event_label": {
            "EventLabel": "1"
        },
        "variables": {
            "date": "2025-05-01",
            "name": "xinxin.tao",
            "project": "voicebot"
        },
        "messages": [
            {
                "msg_id": "172016xxxxxxxx45344",
                "sender_type": "system",
                "timestamp": 1720160207,
                "status": "delivery",
                "content": {
                    "type": "system",
                    "system": {
                        "type": "conversation.start",
                        "from_seat_id": "",
                        "to_seat_id": ""
                    }
                }
            },
            {
                "msg_id": "05b1de1203xxxxxxxx64432e9a",
                "sender_type": "chatbot",
                "timestamp": 1720159500,
                "status": "read",
                "content": {
                    "type": "template",
                    "template": {
                        "type": "WhatsApp",
                        "content": {
                            "header": {
                                "type": "image",
                                "media": {
                                    "origin_url": "https://xxxxxxxx/wpimages/2020/02/france-in-pictuxxxxxxxxtograph-eiffel-tower.jpg"
                                }
                            },
                            "body": "Hi, tom, we will hold a party from 2024-03-07, welcome to join us",
                            "footer": "welcome",
                            "button": [
                                {
                                    "type": "QUICK_REPLY",
                                    "text": "no"
                                },
                                {
                                    "type": "OPT_OUT",
                                    "text": "yes"
                                }
                            ]
                        },
                        "info": {
                            "id": 35,
                            "name": "opt_out_02_27_english",
                            "language": "en"
                        }
                    }
                }
            },
            {
                "msg_id": "37c9704d4xxxxxxxx64982",
                "sender_type": "user",
                "timestamp": 1720159548,
                "status": "read",
                "content": {
                    "type": "button",
                    "text": "no"
                },
                "reply": {
                    "msg_id": "05b1de12037xxxxxxxx64432e9a",
                    "sender_type": "chatbot",
                    "timestamp": 1720159500,
                    "content": {
                        "type": "template",
                        "template": {
                            "type": "WhatsApp",
                            "content": {
                                "header": {
                                    "type": "image",
                                    "media": {
                                        "origin_url": "https://xxxxxxxx/wpimages/2020/02/france-in-pictures-beautiful-places-to-photograph-eiffel-tower.jpg"
                                    }
                                },
                                "body": "Hi, tom, we will hold a party from 2024-03-07, welcome to join us",
                                "footer": "welcome",
                                "button": [
                                    {
                                        "type": "QUICK_REPLY",
                                        "text": "no"
                                    },
                                    {
                                        "type": "OPT_OUT",
                                        "text": "yes"
                                    }
                                ]
                            },
                            "info": {
                                "id": 35,
                                "name": "opt_out_02_27_english",
                                "language": "en"
                            }
                        }
                    }
                }
            },
            {
                "msg_id": "9fd6d0673089xxxxxxxx4e9fb476a1e-0",
                "sender_type": "robot",
                "timestamp": 1720159548,
                "status": "read",
                "content": {
                    "type": "text",
                    "text": "xxxxxxxx"
                }
            },
            {
                "msg_id": "9fd6d0673089xxxxxxxxfb476a1e-1",
                "sender_type": "robot",
                "timestamp": 1720159549,
                "status": "read",
                "content": {
                    "type": "image",
                    "media": {
                        "origin_url": "https://xxxxxxxxxxxxxxxx"
                    }
                }
            },
            {
                "msg_id": "9fd6d06730xxxxxxxxb476a1e-2",
                "sender_type": "robot",
                "timestamp": 1720159549,
                "status": "read",
                "content": {
                    "type": "file",
                    "media": {
                        "origin_url": "https://xxxxxxxx",
                        "name": "welcome_to_Earth.pdf"
                    }
                }
            },
            {
                "msg_id": "e39f5aabaxxxxxxxx17383206-1",
                "sender_type": "robot",
                "timestamp": 1720160208,
                "status": "read",
                "content": {
                    "type": "interactive",
                    "interactive": {
                        "type": "button",
                        "body": {
                            "text": "请选择您的性别(button)👉👉👉"
                        },
                        "footer": {
                            "text": ""
                        },
                        "action": {
                            "buttons": [
                                {
                                    "type": "reply",
                                    "reply": {
                                        "id": "9ceb8dbe777xxxxxxxx5b44-2-1-button-0-",
                                        "title": "男"
                                    }
                                },
                                {
                                    "type": "reply",
                                    "reply": {
                                        "id": "9ceb8dbe7773eaxxxxxxxx44-2-1-button-1-",
                                        "title": "女"
                                    }
                                },
                                {
                                    "type": "reply",
                                    "reply": {
                                        "id": "9ceb8dbe77xxxxxxxx-2-1-button-2-",
                                        "title": "其他"
                                    }
                                }
                            ]
                        }
                    }
                }
            },
            {
                "msg_id": "f349a1da0c16xxxxxxxxd192a650",
                "sender_type": "user",
                "timestamp": 1720160216,
                "status": "read",
                "content": {
                    "type": "interactive",
                    "text": "男"
                },
                "reply": {
                    "msg_id": "e39f5aaba04e4xxxxxxxx17383206-1",
                    "sender_type": "robot",
                    "timestamp": 1720160208,
                    "content": {
                        "type": "interactive",
                        "interactive": {
                            "type": "button",
                            "body": {
                                "text": "请选择您的性别(button)👉👉👉"
                            },
                            "footer": {
                                "text": ""
                            },
                            "action": {
                                "buttons": [
                                    {
                                        "type": "reply",
                                        "reply": {
                                            "id": "9ceb8dbe7773exxxxxxxx4-2-1-button-0-",
                                            "title": "男"
                                        }
                                    },
                                    {
                                        "type": "reply",
                                        "reply": {
                                            "id": "9ceb8dbe7773exxxxxxxx44-2-1-button-1-",
                                            "title": "女"
                                        }
                                    },
                                    {
                                        "type": "reply",
                                        "reply": {
                                            "id": "9ceb8dbe7773exxxxxxxx44-2-1-button-2-",
                                            "title": "其他"
                                        }
                                    }
                                ]
                            }
                        }
                    }
                }
            },
            {
                "msg_id": "ecc6f3501c1cxxxxxxxxcf0f603-1",
                "sender_type": "robot",
                "timestamp": 1720159575,
                "status": "read",
                "content": {
                    "type": "interactive",
                    "interactive": {
                        "type": "list",
                        "body": {
                            "text": "xxxxxxxx"
                        },
                        "footer": {
                            "text": ""
                        },
                        "action": {
                            "button": "xxxxxxxx",
                            "sections": [
                                {
                                    "title": "xxxxxxxx",
                                    "rows": [
                                        {
                                            "id": "8893ba3fdfb69xxxxxxxx915c6eb-3-1-list-0-0-",
                                            "title": "xxxxxxxx",
                                            "description": ""
                                        },
                                        {
                                            "id": "8893ba3fdfbxxxxxxxx7915c6eb-3-1-list-0-1-",
                                            "title": "xxxxxxxx",
                                            "description": ""
                                        }
                                    ]
                                },
                                {
                                    "title": "xxxxxxxx",
                                    "rows": [
                                        {
                                            "id": "8893ba3fdfb699xxxxxxxxeb-3-1-list-1-0-",
                                            "title": "xxxxxxxx",
                                            "description": ""
                                        },
                                        {
                                            "id": "8893ba3fdfb6xxxxxxxx915c6eb-3-1-list-1-1-",
                                            "title": "xxxxxxxx",
                                            "description": ""
                                        }
                                    ]
                                }
                            ]
                        }
                    }
                }
            },
            {
                "msg_id": "a3a032b058xxxxxxxx72fc3be5",
                "sender_type": "user",
                "timestamp": 1720159582,
                "status": "read",
                "content": {
                    "type": "interactive",
                    "text": "xxxxxxxx"
                },
                "reply": {
                    "msg_id": "ecc6f3501c1c4xxxxxxxx4bccf0f603-1",
                    "sender_type": "robot",
                    "timestamp": 1720159575,
                    "content": {
                        "type": "interactive",
                        "interactive": {
                            "type": "list",
                            "body": {
                                "text": "xxxxxxxx"
                            },
                            "footer": {
                                "text": ""
                            },
                            "action": {
                                "button": "xxxxxxxx",
                                "sections": [
                                    {
                                        "title": "xxxxxxxx",
                                        "rows": [
                                            {
                                                "id": "8893ba3fdxxxxxxxx15c6eb-3-1-list-0-0-",
                                                "title": "xxxxxxxx",
                                                "description": ""
                                            },
                                            {
                                                "id": "8893ba3fdfbxxxxxxxx587b07915c6eb-3-1-list-0-1-",
                                                "title": "xxxxxxxx",
                                                "description": ""
                                            }
                                        ]
                                    },
                                    {
                                        "title": "xxxxxxxx",
                                        "rows": [
                                            {
                                                "id": "8893ba3fdfbxxxxxxxxb07915c6eb-3-1-list-1-0-",
                                                "title": "xxxxxxxx",
                                                "description": ""
                                            },
                                            {
                                                "id": "8893ba3fdfb699xxxxxxxx915c6eb-3-1-list-1-1-",
                                                "title": "xxxxxxxx",
                                                "description": ""
                                            }
                                        ]
                                    }
                                ]
                            }
                        }
                    }
                }
            },
            {
                "msg_id": "82dfe7a9be1xxxxxxxx0842e304661",
                "sender_type": "user",
                "timestamp": 1720159634,
                "status": "read",
                "content": {
                    "type": "location",
                    "location": {
                        "latitude": 31.178762435913,
                        "longitude": 121.40837097168,
                        "address": "xxxxxxxx",
                        "name": "xxxxxxxx"
                    }
                }
            },
            {
                "msg_id": "27026cacf7xxxxxxxx4234857f96",
                "sender_type": "user",
                "timestamp": 1720159658,
                "status": "read",
                "content": {
                    "type": "contacts",
                    "contacts": [
                        {
                            "name": "xxxxxxxx",
                            "phone_number": "+86xxxxxxxx7425"
                        }
                    ]
                }
            },
            {
                "msg_id": "172016xxxxxxxx1966260",
                "sender_type": "system",
                "timestamp": 1720160321,
                "status": "delivery",
                "content": {
                    "type": "system",
                    "system": {
                        "type": "conversation.take_over",
                        "from_seat_id": "",
                        "to_seat_id": "xxxxxxxx"
                    }
                }
            },
            {
                "msg_id": "30754f2269a4xxxxxxxx88971f86eb",
                "sender_type": "agent",
                "timestamp": 1720160324,
                "status": "read",
                "content": {
                    "type": "text",
                    "text": "hi"
                }
            },
            {
                "msg_id": "68a99767a6xxxxxxxx77f7f074a5a",
                "sender_type": "user",
                "timestamp": 1720160338,
                "status": "read",
                "content": {
                    "type": "text",
                    "text": "bye"
                }
            },
            {
                "msg_id": "172016xxxxxxxx8081689",
                "sender_type": "system",
                "timestamp": 1720160343,
                "status": "delivery",
                "content": {
                    "type": "system",
                    "system": {
                        "type": "conversation.close",
                        "from_seat_id": "",
                        "to_seat_id": "xxxxxxxx"
                    }
                }
            }
        ]
    }
}

示例代码

Shell
JavaScript
Java
Swift
Go
PHP
Python
HTTP
C
C#
Objective-C
Ruby
OCaml
Dart
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请求示例请求示例
Shell
JavaScript
Java
Swift
curl --location --request POST 'https://api.airudder.com对接方提供此url交给我方配置' \
--header 'User-Agent: Airudder' \
--header 'Content-Type: application/json' \
--data-raw '{
    "workflow_id": "079918b288xxxxxxxx3815e2a8030eb",
    "workflow_name": "test_api_action6",
    "node_id": "f878645926xxxxxxxxb0b779ba254",
    "node_name": "API2",
    "type": "call",
    "timestamp": 1744699269,
    "callee": {
        "case_id": "12345.0",
        "callee_name": "WILL SMITH",
        "callee_gender": "MALE",
        "callee_number": "+861xxxxxxxx5721",
        "platform_name": "AIZCC",
        "extra_a": "a",
        "extra_b": "b",
        "extra_c": "c",
        "extra": [
            {
                "Content": "d",
                "Question": "extra_d"
            }
        ],
        "extend": {
            "variables": {
                "extra_d": "d"
            },
            "detail_source": "web",
            "pds_variables": {}
        },
        "comments": "12345.0",
        "borrowed_date": "2024-02-01",
        "due_date": "2024-03-07",
        "borrowed_amount": "20000.00",
        "total_owing_amount": "20310.00",
        "currency_unit": "USD"
    },
    "custom_attribute": {
        "a": "1",
        "b": "2"
    },
    "call": {
        "task_id": "b1a9e2ea8xxxxxxxx1551b6454b414b",
        "call_id": "817377d194xxxxxxxxc8ad463bc81d996a",
        "robot_id": "4496",
        "callee_number": "+8618717905721",
        "call_start_time": "2024-03-11 15:58:26",
        "call_end_time": "2024-03-11 15:59:12",
        "call_times": 2,
        "ring_type": "normal",
        "hangup_type": "ByCallee",
        "intention": "E",
        "ner_slots": {
            "item_name": "da",
            "receivetime": "2"
        },
        "slots": "",
        "talk_round": 1,
        "ring_time": 2,
        "question_answer": [
            {
                "question_name": "Q1",
                "answer": "ss02",
                "answer_text": "s s cero dos",
                "status": "Completed",
                "answer_text_slot": "s02;02",
                "var": "S02",
                "verification_results": "Match",
                "question_content": "CURP Verification",
                "question_type": "open",
                "whether_answer": "Answered"
            }
        ],
        "multi_label": {
            "A0": "A0",
            "Correct_Person": "identity_correct_person",
            "Request_Installment": "action_item_request_installment"
        },
        "intention_description": "No Voice",
        "asr_ptp": "",
        "asr_result": [
            {
                "time": "00:00:00",
                "robottext": "This is Hannah, I'\''m a customer service agent. We called you today to confirm your order with us so we could deliver it to you. Can I take a moment of your time here?",
                "text": "no no no no no"
            },
            {
                "time": "00:00:14",
                "robottext": "",
                "text": ""
            },
            {
                "time": "00:00:14",
                "robottext": "You have placed an order via our website. Are the above-mentioned information correct?",
                "text": ""
            },
            {
                "time": "00:00:25",
                "robottext": "Hello?",
                "text": ""
            },
            {
                "time": "00:00:25",
                "robottext": "You have placed an  order via our website. Can you confirm the information ?",
                "text": ""
            },
            {
                "time": "00:00:35",
                "robottext": "Are you there?",
                "text": ""
            },
            {
                "time": "00:00:35",
                "robottext": "You have placed an  order via our website. Can you confirm the information ?",
                "text": ""
            },
            {
                "time": "00:00:45",
                "robottext": "Sorry,we cannot hear your clearly. we will try to contact you later.Thank you for your time. Goodbye!",
                "text": ""
            }
        ],
        "redial_call": [
            {
                "call_id": "4edf1697f7bxxxxxxxx65bca97f996bb",
                "call_start_time": "2024-03-05 16:15:53",
                "ring_type": "normal",
                "ring_time": 0,
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}'

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修改于 2025-06-30 09:33:17
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